Return & Exchange Policy
Our Return & Exchange Policy outlines the procedures and guidelines for returning and exchanging items purchased at AlphaDernier. This synopsis offers a brief summary of our policy, including eligibility criteria, timelines for returns, and procedures for initiating returns and exchanges. Customers are encouraged to review the full policy for comprehensive details and instructions.
At AlphaDernier, we want you to be completely satisfied with your purchase. Our Return & Exchange Policy is designed to ensure a hassle-free experience for our valued customers.
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1. Eligibility for Returns and Exchanges
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a. Returns: Customers may request a return for eligible items within [insert number] days from the date of delivery. To be eligible for a return, items must meet the following criteria:
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Items must be in their original condition, unworn, unwashed, and with tags attached.
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Items must be free from any stains, odors, or damage caused by the customer.
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Items purchased through promotional offers, clearance sales, or final sale items may not be eligible for returns unless they are defective or damaged upon receipt.
b. Exchanges: We offer exchanges for items of the same value or higher. Customers may request an exchange within [insert number] days from the date of delivery. Exchanges are subject to availability.
2. Return Process
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To initiate a return or exchange, customers should follow these steps:
a. Contact our customer support team at [insert contact information] to request a return authorization
b. Package the item securely in its original packaging and include the return authorization slip
c. Ship the item back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or if the item is defective or damaged upon receipt
d. Once the returned item is received and inspected, we will send an email notification to confirm the approval or rejection of the return or exchange.
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3. Refunds and Exchanges
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a. Refunds: If the return is approved, a refund will be processed to the original payment method within [insert number] business days. Shipping charges are non-refundable.
b. Exchanges: If the exchange is approved, we will ship the requested item to the customer's address. If the requested item is not available, we will issue a refund to the original payment method.
4. Contact Us
If you have any questions or concerns regarding our Return & Exchange Policy, please contact our customer support team at [insert contact information].
By making a purchase with us, you agree to abide by the terms and conditions outlined in this Return & Exchange Policy.
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Last updated: 20-Feb'24
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AlphaDernier