Cancellation & Refund Policy
Our Cancellation & Refund Policy provides clear guidelines for canceling orders and obtaining refunds at AlphaDernier. This synopsis offers a concise summary of our policy, including information on cancellation procedures, eligibility for refunds, and the refund process. Customers are encouraged to review the full policy for detailed information and instructions.
At AlphaDernier, we strive to ensure your satisfaction with every purchase. Our Cancellation & Refund Policy is designed to provide clarity on the procedures and guidelines for canceling orders and obtaining refunds.
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1. Cancellation of Orders
Customers may request the cancellation of their orders within [insert number] hours of placing the order, provided that the order has not been processed or shipped. To request a cancellation, customers should contact our customer support team at [insert contact information].
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2. Refunds
a. Cancellation Before Shipment: If the cancellation request is made before the order is shipped, we will process a full refund to the original payment method within [insert number] business days.
b. Cancellation After Shipment: If the cancellation request is made after the order has been shipped, customers may return the items according to our Returns & Exchange Policy (link to policy). Once the returned items are received and inspected, we will issue a refund for the purchase price, excluding shipping charges, to the original payment method within [insert number] business days.
3. Eligibility for Refunds
To be eligible for a refund, returned items must meet the following criteria:
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Items must be in their original condition, unworn, unwashed, and with tags attached.
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Items must be returned within [insert number] days from the date of delivery.
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Items purchased through promotional offers, clearance sales, or final sale items may not be eligible for refunds unless they are defective or damaged.
4. Refund Process
Once the returned items are received and inspected, we will send an email notification to inform the customer of the approval or rejection of the refund. If approved, the refund will be processed, and a credit will automatically be applied to the original payment method within [insert number] business days.
5. Shipping Costs
Shipping costs for returned items are the responsibility of the customer unless the return is due to an error on our part or if the items are defective or damaged upon receipt.
6. Contact Us
If you have any questions or concerns regarding our Cancellation & Refund Policy, please contact our customer support team at [insert contact information].
By placing an order with us, you agree to abide by the terms and conditions outlined in this Cancellation & Refund Policy.
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Last updated: 20-Feb'24
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AlphaDernier